[Close] 

Spec Training / Patient Svcs - Teterboro, NJ req13823

Spec Training / Patient Svcs - Teterboro, NJ req13823


Schedule:?Monday - Friday 8:00 am - 5:00 pm


Job Summary:


Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. May perform other related tasks as assigned.


Job Accountabilities:




  • Provides technical and non-technical training to new and existing employees in the Patient Services Department:?


  • Computer functions i.e. Care360, QLS or other internal lab systems


  • Specimen collection and processing


  • Patient Care Gold Standards


  • Quality control/assurance


  • Patient Service Center Standard Operating Procedures?(SOPs)


  • Billing (including bad debt reductions)



?Compliance:




  • Safety and Environmental Health and Safety (EHS)


  • Provides training for site leads, group leads and Supervisors


  • Forensic urine collections (DOT and non-DOT collections) where applicable


  • Develop, maintain and implement training materials and ensure consistency across the Region.


  • Writes new procedures as directed.


  • Implements roll out and required training of new procedures.


  • Develops training material for customized training.


  • Develops training material for new hire training.


  • Develops training material for Site Leads, Group Leads and Supervisors.


  • Performs site visitations and process analysis.


  • Conducts site visits to verify adherence to SOPs, compliance, and safety.


  • Conducts site visits to enhance performance of sites not meeting corporate metrics.


  • Observes current processes, recommends improvements and assists with implementation.



Externship Program:




  • Schedules and conducts externs interviews


  • Assesses Phlebotomy skills


  • Provides training for?Externs


  • Provides feedback to Territory Manager/Supervisor on extern performance


  • Monitors and troubleshoot implementation of Corporate Initiatives


  • Keeps a year to date spreadsheet for the territory on:


  • Easypay


  • Open Invoice


  • PCGS


  • E-learning


  • Training Initiatives



Other duties




  • Pilots and projects


  • Performs UAT Testing where applicable



Job Requirements:


Language skills:




  • Must be able to read and write reports and communicate effectively.


  • Must be able to present material to be understood by a diverse group of individuals.



Critical thinking skills:




  • Must be able to troubleshoot problems, provide solutions, and implement processes


  • Must be able to prioritize work responsibilities and manage multiple projects simultaneously



Other skills and abilities:




  • Must be able to work independently, develop training materials and participate in team oriented projects.


  • Must have knowledge of computer applications (Microsoft product: word, excel, PPT, outlook,?) Practical knowledge in patient services data entry (QLS, IDAA, Care360)



Education:




  • Required: High School Diploma


  • Preferred: Associates Degree



Additional Certification:




  • Phlebotomist Certification (where required based on State Regulations)


  • Forensic urine collections (DOT/non-DOT) where applicable



Work Experience:




  • 3-5 years of phlebotomy experience OR


  • 3-5 years of relevant Training experience



Physical Requirements:




  • Ability to stand and sit for extended periods of time


  • Occasional overnight travel may be required.


  • Specific vision abilities required by this job include color vision.


  • The employee is required to drive including long distances



Other Requirements:




  • Work effectively as a team member


  • Ensure the confidentiality of patients, employees, and laboratory documents.


  • The employee may on occasion be required to attend meetings or training sessions during the evening hours.


  • Must have a valid driver?s license and clean driving record



All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an


Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.


 

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Spec Training / Patient Svcs - Teterboro, NJ r...
Teterboro, NJ Quest Diagnostics Incorporated
Rep Svc Solutions - Teterboro, NJ req13214
Teterboro, NJ Quest Diagnostics Incorporated
Rep Svc Solutions - Teterboro, NJ
Teterboro, NJ Quest Diagnostics Incorporated
Medical Technologist I - Teterboro, NJ - req8576
Teterboro, NJ Quest Diagnostics
Medical Technologist I - Teterboro, NJ - req8323
Teterboro, NJ Quest Diagnostics