Spec Training / Patient Svcs - Teterboro, NJ req13823

Spec Training / Patient Svcs - Teterboro, NJ req13823

Schedule:?Monday - Friday 8:00 am - 5:00 pm

Job Summary:

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. May perform other related tasks as assigned.

Job Accountabilities:

  • Provides technical and non-technical training to new and existing employees in the Patient Services Department:?

  • Computer functions i.e. Care360, QLS or other internal lab systems

  • Specimen collection and processing

  • Patient Care Gold Standards

  • Quality control/assurance

  • Patient Service Center Standard Operating Procedures?(SOPs)

  • Billing (including bad debt reductions)


  • Safety and Environmental Health and Safety (EHS)

  • Provides training for site leads, group leads and Supervisors

  • Forensic urine collections (DOT and non-DOT collections) where applicable

  • Develop, maintain and implement training materials and ensure consistency across the Region.

  • Writes new procedures as directed.

  • Implements roll out and required training of new procedures.

  • Develops training material for customized training.

  • Develops training material for new hire training.

  • Develops training material for Site Leads, Group Leads and Supervisors.

  • Performs site visitations and process analysis.

  • Conducts site visits to verify adherence to SOPs, compliance, and safety.

  • Conducts site visits to enhance performance of sites not meeting corporate metrics.

  • Observes current processes, recommends improvements and assists with implementation.

Externship Program:

  • Schedules and conducts externs interviews

  • Assesses Phlebotomy skills

  • Provides training for?Externs

  • Provides feedback to Territory Manager/Supervisor on extern performance

  • Monitors and troubleshoot implementation of Corporate Initiatives

  • Keeps a year to date spreadsheet for the territory on:

  • Easypay

  • Open Invoice

  • PCGS

  • E-learning

  • Training Initiatives

Other duties

  • Pilots and projects

  • Performs UAT Testing where applicable

Job Requirements:

Language skills:

  • Must be able to read and write reports and communicate effectively.

  • Must be able to present material to be understood by a diverse group of individuals.

Critical thinking skills:

  • Must be able to troubleshoot problems, provide solutions, and implement processes

  • Must be able to prioritize work responsibilities and manage multiple projects simultaneously

Other skills and abilities:

  • Must be able to work independently, develop training materials and participate in team oriented projects.

  • Must have knowledge of computer applications (Microsoft product: word, excel, PPT, outlook,?) Practical knowledge in patient services data entry (QLS, IDAA, Care360)


  • Required: High School Diploma

  • Preferred: Associates Degree

Additional Certification:

  • Phlebotomist Certification (where required based on State Regulations)

  • Forensic urine collections (DOT/non-DOT) where applicable

Work Experience:

  • 3-5 years of phlebotomy experience OR

  • 3-5 years of relevant Training experience

Physical Requirements:

  • Ability to stand and sit for extended periods of time

  • Occasional overnight travel may be required.

  • Specific vision abilities required by this job include color vision.

  • The employee is required to drive including long distances

Other Requirements:

  • Work effectively as a team member

  • Ensure the confidentiality of patients, employees, and laboratory documents.

  • The employee may on occasion be required to attend meetings or training sessions during the evening hours.

  • Must have a valid driver?s license and clean driving record

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an

Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.


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