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Customer Service Representative

Expectations:
  • Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele.
  • Arranging services including hotel, catering, and ground transportation.
  • Coordinating aircraft services, such as fuel and hangar storage.
  • Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
  • Educating customers on available services, promotions and programs.
  • Processing customer invoices.
  • Answering customer questions and resolving issues as necessary.

Position Requirements

  • We are looking for team members with a High School Diploma or General Education Degree (GED).
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficient computer skills.
  • Must possess a valid state Driver's License.
  • Previous customer service experience preferred.
  • Previous FBO experience a plus.


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